Shipping policy

SHIPPING & DELIVERY POLICY

All orders placed with things4her are processed and dispatched using Aramex Store-to-Door Courier.

Deliveries are made directly to the physical address provided by you at checkout (residential or commercial). Please note that Aramex cannot deliver to P.O. Box addresses.

2. Processing & Delivery Timelines

  • Order Processing Time: Orders are processed within 1 to 2 business days following confirmation of payment.

  • Standard Courier Transit Time: Delivery typically takes 8 to 11 business days from the date of dispatch, depending on whether your location is a main center or an outlying/regional area.

  • Business Days: Business days are Monday through Friday, excluding public holidays in South Africa.

3. Order Tracking

Once your package is collected by Aramex, things4her will issue a shipping confirmation email containing your Aramex Waybill/Tracking Number. You can track your parcel directly on the Aramex South Africa Tracking Portal or via the link provided in your email.

4. Limitation of Liability for Shipping Delays

While things4her makes every effort to ensure your order arrives within the 8 to 11 business day window, delivery times are estimates provided by Aramex and are not guaranteed.

Extent of Limitation:

  • Third-Party Delay Disclaimers: things4her relies on Aramex for logistics. We shall not be held liable for any delay in delivery caused by courier operational backlogs, severe weather, traffic disruptions, civil unrest, load shedding impact on hub operations, or incorrect/incomplete address details supplied by the customer.

  • Consequential Loss Indemnity: To the fullest extent permitted under the South African Consumer Protection Act 68 of 2008 (CPA), things4her is not liable for any indirect, special, or consequential loss, damage, or missed personal events arising from courier delivery delays.

  • Excessive Delays (CPA Section 19): If Aramex experiences an unprecedented delay exceeding 20 business days beyond the estimated delivery date, you may contact us in writing to request an investigation. If the parcel is confirmed lost in transit by Aramex, things4her will issue a free replacement or a full refund.

5. Delivery Address & Successful Receipt

  • Accuracy: You are solely responsible for ensuring the delivery address, contact number, and email provided at checkout are complete and accurate.

  • Signature on Delivery: Aramex requires a signature or OTP confirmation upon delivery. Any person at the specified delivery address who accepts and signs for the parcel will be presumed authorized to receive the delivery on your behalf.

  • Failed Delivery Attempts: If Aramex is unable to complete delivery due to incomplete address details, customer unreachability, or restricted access, the courier may attempt re-delivery or hold the parcel at the nearest Aramex depot. Any additional re-delivery fees resulting from incorrect customer information will be for the customer's account.

6. Damaged or Missing Parcels in Transit

Risk in the goods transfers to you upon delivery at the specified address.

If your package arrives with visible physical damage to the outer packaging:

  1. Please notify the Aramex driver immediately and note the packaging condition on the delivery manifest.

  2. Contact things4her at [Insert Email] within 48 hours of delivery with photos of the damaged packaging and product so we can lodge a claim with Aramex.

7. Contact Information

For any shipping or tracking queries, please contact our support team:

  • Email: [Insert Email]

  • Operating Hours: Monday – Friday, 08:30 – 16:30